Booking & travel policies

Reservation requests

Reserve / Pay Later sends a request for TedTours to review. Your journey is confirmed only after we approve the route, timing and arrangements with you.

Payment and confirmation

Where an eligible quote offers Pay Now, the payment total is shown before checkout. Confirmation depends on a successfully verified payment and the qualifying booking details. Do not assume that opening or cancelling a payment page completes a booking.

Tour transportation and admission

Tour estimates cover transportation only. Admission, guides, boat rides and other third-party activity charges are separate. We check current attraction arrangements and contact you with the complete plan before confirmation.

Changes and additional stops

Contact us as early as possible if your date, time, location or plans change. Changes depend on availability. Material route changes and point-to-point stops that add significant time or distance may change the fare. Tours can include reasonable stops agreed as part of the itinerary.

Drivers and vehicles

A specific driver or vehicle is not guaranteed unless it is explicitly included in your confirmed arrangements. Hugh may not be your assigned driver. Larger groups may require multiple vehicles or trusted transportation partners.

Flight delays and waiting

Please provide your flight number when possible and contact TedTours if your arrival plans change. Genuine airline delays are not treated as no-shows. Waiting does not carry a separate surcharge.

Cancellations and refunds

Cancel at least 24 hours before your scheduled pickup for a refund of your transportation payment, less any non-returned payment-processing fees described below. Cancellations less than 24 hours before pickup are normally non-refundable. If exceptional circumstances prevent you from travelling, contact TedTours: we may offer a full or partial refund after reviewing your situation. Exceptions are considered individually and are not guaranteed.

Payment-processing fees

Where permitted by applicable law, refunds exclude only payment-processing fees that the payment provider actually retains. If the provider returns those fees, they are included in your refund. We will explain any deduction before processing your refund.

No-shows

A booking is treated as a no-show when the driver is at the agreed meeting point, attempts to contact you using your booking details, and you have neither arrived nor responded within 60 minutes after the agreed pickup time. No-shows are non-refundable. Genuine airline delays are not treated as no-shows; please keep us informed so we can coordinate your pickup.

Your booking information

TedTours Jamaica is operated by Joel McGhie. For questions about your information, email bookings@tedtoursjamaica.com or write to Joel McGhie, Childermas Lethe Road, Reading, Jamaica.

Information we collect and why

When you request or book a journey, we collect the details you provide: your name and contact details, pickup and destination, travel dates and times, passenger count, flight information, seat requests and other trip notes. We also keep your booking reference, payment choice, booking status and payment or refund records. We use this information to provide estimates, arrange your journey, contact you, manage payments and refunds, answer enquiries and keep necessary business records. Only share information needed to arrange your trip; do not send payment-card details, identity documents or medical records through trip notes.

Who receives your information

Authorised TedTours staff and assigned drivers or transport partners receive the information needed to arrange and deliver your journey. Hostinger provides website hosting. Our email provider processes booking messages; we currently use Google/Gmail. If you contact us through WhatsApp, that service processes the messages you send.

Google processes address-search text and pickup and destination information to provide suggestions and driving routes. PayPal processes online payments and the information needed for checkout. We receive payment references and status information, not your full card number or card security code. These providers may process information outside Jamaica under their own privacy terms. Read Google’s privacy policy, PayPal’s privacy statement, Hostinger’s privacy policy and WhatsApp’s privacy policy.

We use booking contact details for your enquiry and journey, not as an automatic subscription to promotional messages. If you tick the optional travel tips box, we share only your email address with Brevo to send a separate confirmation email. You join the marketing list only after confirming. You can unsubscribe from marketing emails at any time without affecting your booking or essential trip messages. We may also disclose necessary information where required by law or to handle a payment dispute.

Cookies and website security

The booking form uses a temporary security cookie, normally lasting up to two hours, to protect form submissions. Our hosting and payment providers may process technical information, such as IP addresses, browser information and service logs, for operation and security. Google and PayPal may use their own cookies or similar technology when you use their features. Turning off necessary cookies may prevent the booking form or checkout from working.

How long we keep information

Necessary booking and payment records are kept for six years after the relevant financial year. Trip notes that are no longer needed are removed after one year. Enquiries that do not become confirmed bookings and involve no payment are removed or anonymised after 90 days without further contact. Active journeys, unresolved refunds or disputes, and records required by law are retained until those requirements are met. Records are reviewed manually; deletion is not automatic. Relevant information may also remain in provider records or backups under their retention arrangements.

Your choices and requests

Contact us to request access to your information, correct inaccurate details or request deletion or restrictions on its use. We may need to verify your identity, and we may need to retain information for legal record-keeping or an unresolved transaction or dispute. Include your booking reference if you have one. You may also raise a privacy concern with Jamaica’s Office of the Information Commissioner. Keep private booking and payment links confidential: someone with a valid link may be able to view your trip details.

Need to discuss a change?

Contact TedTours on WhatsApp, call +1 876 467 5622 or email bookings@tedtoursjamaica.com. Include your booking reference when you have one.